Pre-Sales Manager (m / w / d) Apotheke

Das ist der Job

As a Technical Support Engineer (m / w / d), you assist the retailer with the timely resolution of technical concerns.

Darum lohnt es sich

Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.

Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools. Duties and responsibilities Support retailers and NSCs to resolve technical concerns.

Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs. Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates. Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.

Create electronic records to document contact details and diagnostic advice on client system.

Knowledge and skills Experience in vehicle diagnostics Good knowledge of automotive electronics, electric and / or hybrid vehicles Completed training as a motor vehicle technician or foreman Professional experience as a service consultant / service manager or workshop foreman Excellent English skills (English is the first language at this opportunity) Good knowledge of French / Dutch / German is advantageous Potential to progress within the company Working pattern